Lab onboarding guide
Getting your lab live on LabInterpreter
Everything your team needs, from sign-up to your first patient result. Set-up takes about 10 minutes, and no IT work is required unless you want results to flow straight from your lab system.
1. Create your lab account
- Sign up at labinterpreter.com with your lab work email.
- Choose "Lab" when asked how you will use LabInterpreter.
- Add your lab name, registration number, address, phone, services and logo.
- A short in-app tour walks your team through everything below.
2. Add upload credits
- Open Credits & Billing and buy a credit pack or take the monthly plan.
- Pay by card. Larger packs include bonus credits.
- Save a card for one-tap top-ups. Every receipt is kept in your dashboard.
- One credit covers one patient result delivered.
3. Choose how you send results
- Single upload: one patient at a time. Attach the report, confirm consent, send.
- Batch upload: a spreadsheet of many patients, processed in a single run.
- Connected system: results travel automatically from your own lab software (step 5).
4. Linking your lab system (LIS/EMR)
Optional. This is the step that removes manual work: results reach patients without anyone uploading them.
- 1.Open EMR Integration in your lab dashboard.
- 2.Generate your API key.
- 3.Copy the endpoint shown on that same page.
- 4.Paste the key and endpoint into your lab software, and have it send each finalized result: patient email, report file, test type and test date.
- 5.Press Test connection to confirm the key works.
- 6.Optional: add a webhook URL so your system is told when delivery completes.
Copy-paste documentation and example payloads for your IT person are on that page.
5. What happens to every result
- The report is read and every test value is extracted.
- The result is explained in plain language, compared against normal ranges, and flagged if anything looks urgent.
- A patient with an account gets an in-app alert plus a full explanation email under your lab name.
- A patient without an account gets a secure link with a one-time code sent to that same email. No health details travel in the email itself.
- Your credit is charged only after the result has been successfully delivered.
6. Your dashboard, day to day
- Results: Every upload with its delivery status, plus resend if a patient says it never arrived, and correction of a wrong patient email.
- Urgent cases: Mark a result urgent to resend it with clear "please read soon" framing.
- My Patients: Your own patient list, each with their history of results.
- Credits & Billing: Running balance, subscription status and payment history.
- Analytics: Upload volumes and how many patients have been reached.
What your lab keeps doing
Just two things: top up credits, and make sure each patient's email address is correct. Everything between the report leaving your system and the patient understanding it is automatic.
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